ORDER CANCELLATIONS
To cancel your order you must send an email to: customerservice@supershopuducat.ca within 24 hours of order placement, or call 1-222-333-4444 Ext: 110.
Email cancellations must contain the following: First name, last name, order ID number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping. A restocking fee may be charged for the cancellation of custom and or special orders please call 1-222-333-4444 Ext: 110.
CUSTOM & SPECIAL ORDERS
Custom and/or Special orders cannot be cancelled and are not refundable. If there is a problem with a custom order, please call 1-222-333-4444 Ext: 110.
RETURN POLICY
In order to return an item, you must obtain a Return Autorization. Email us at customerservice@supershopuducat.ca to obtain a return autorization number. You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded.
We require the following information to process your return:
Note: Your return will not be processed if you do not provide ALL required information:
The Return number
Your full name and address
Phone number
Email address
Original Packing Slip
The original order confirmation number (if no packing slip is included)
The reason for returning the merchandise
RETURN ADDRESS:
SuperShop Uducat
Attn: Returns
1122 Main Street
Toronto, ON
M8M 8M8
Any package that is returned without a tracking number or the required information, will be the sole responsibility of the shipper.
ORDERS NOT RECEIVED
Once an order has been shipped and there is a delivery confirmation, SuperShop Uducat is not responsible for any theft of product or delivery to the wrong address. You must notify us within 7 days if order is not received.
OUT OF STOCK ITEMS
Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or cannot be fulfilled. A credit will be issued to your account.